Professional Services

ProTeleCo utilizes best-of-breed technologies; products and systems integration capabilities to design, develop applications and services. Our professional services arm comprising the Consultancy Services, Program/Project Management Services, SDLC methodology, support services to ensure your solution is effectively deployed, managed, supported and optimized. ProTeleCo deals with leading technology vendors like Avaya, CISCO, Alcatel-Lucent and others.

Consultancy Services:

ProTeleCo consulting constitutes all structured services that enable you to

  • Understand the strategies of business, financial, operational and technology stakeholders of customer interaction
  • Identify gaps within or across the layers
  • Diagnose the root causes
  • Design suitable solutions to reduce gaps
  • Meet service-level objectives

This ultimately helps to reduce the gap between your customer’s expectations.

  • Solution Architecture Designing, Evaluation of software/technology and implementation Approach
  • Advisory Consultancy to promote improvements in managing day-to-day operations of the contact centers for optimum benefits with tailor made process matching the industry standards and guidelines.
  • Conceptualization / creation of flexible / expandable software architecture to meet client requirements.
  • Solution implementation through offshore – onshore model to ensure a cost effective delivery of high quality solution
  • ProTeleCo Consulting specializes in helping companies design an enterprise or departmental CRM strategy along with a detailed and phased project plan for achieving measurable results.
  • Outsourcing (onshore, near-shore and offshore) – ProTeleCo Consulting staff has extensive experience in all types of outsourcing initiatives in Contact Center. We can help you determine if outsourcing is beneficial for your organization by conducting a financial and operational feasibility analysis that addresses financial benefits, Socioeconomic factors and cultural issues. We can assist you in all phases of the effort, including customizing a request for proposal, identifying and selecting an appropriate outsourcing partner anywhere in the world and drafting the contract and service level agreements.
  • Hosted Solutions Analysis – Hosting has emerged as a viable alternative to premise-based solutions. ProTeleCo Consulting continues to dedicate significant resources to evaluating the various hosted offerings available in the market. Let us use our extensive research and analysis resources to assist you in identifying the right solution for your company

Program / Project Management:


Avaya supports the seamless implementation of large and complex projects. These projects are managed by a dedicated, full or part-time, fully qualified, onsite or offsite Program Manager. Avaya uses proven project management methodologies and tools that lower the risk of delays, rework, and cost overruns inherent in major implementations.

Whether your project demands basic, advanced or premium project management, ProTeleCo Program Managers have the skills to coordinate for success. Program Managers help identify all requirements and act as a single point of contact accountable for managing all project team resources. They work with you to develop a detailed, cost-effective master plan and milestone schedule that minimize business disruptions and help ensure success of strategic communications

Project Management:

  • A strategic approach based on superlative project management skills, tools, and techniques aligned with well-defined organizational objectives
  • Project Management Institute (PMI) principles that include the five PMI processes essential to every project – Initiating, Planning, Executing, Controlling, and Closing
  • A proven project life cycle methodology based on the essential phases of project construction and operation.

SDLC Management

For Applications, the delivery process is tailored with strict adherence to SDLC methodologies as per customer business sectors, and to ensure a quality solution delivery.

  • Project Requirements Analysis: we join your project team and define your requirements
  • Requirements Review & Design: we elaborate upon your requirements to clarify the highly technical details for the construction of a detailed system design
  • Installation & Integration: the environment is constructed
  • Deployment: final product is rolled out to production